Dick Schaaf

2 books

Keeping the Edge: Giving Customers the Service They Demand by Dick Schaaf

Keeping the Edge: Giving Customers the Service They Demand

Dick Schaaf

missing duration info • missing pub info (editions)

nonfiction business medium-paced
The Service Edge: 101 Companies That Profit from Customer Care by Ron Zemke, Dick Schaaf

The Service Edge: 101 Companies That Profit from Customer Care

Ron Zemke, Dick Schaaf

584 pages • first pub 1989 (editions)

nonfiction business informative medium-paced