Keeping the Edge: Giving Customers the Service They Demand by Dick Schaaf

Keeping the Edge: Giving Customers the Service They Demand

Dick Schaaf

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nonfiction business medium-paced
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What is a company's balance point between the demands of its customers and the profit expectations of its shareholders? In the era of "lean and mean" operations, is quality service still the key to a business' bottom line? To answer these corporat...

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