Terry G. Vavra

2 books

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work by Terry G. Vavra, Lerzan Aksoy, Timothy L. Keiningham

Loyalty Myths: Hyped Strategies That Will Put You Out of Business -- And Proven Tactics That Really Work

Terry G. Vavra, Lerzan Aksoy, Timothy L. Keiningham

254 pages • hardcover

nonfiction business informative medium-paced
Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification by Terry G. Vavra

Customer Satisfaction Measurement for ISO 9001- 2001: A Practitioner's Guide for Process Improvement & Certification

Terry G. Vavra

307 pages • 2001

informative medium-paced