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Bennett E. McClellan

1 book

Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers by Bennett E. McClellan, John A. Larson

Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers

Bennett E. McClellan, John A. Larson

197 pages • hardcover

nonfiction business economics informative medium-paced