Some repetition in the book and some parts may seem simple but you really have to meditate on them or think deeply about them, and then implement and try to remember them when it's applicable. The book encourages the reader to take responsibility for themselves, it emphasizes and helps with empathy, increases social intelligence as it provides insight about what the other person could be *really* feeling when engaging in conflict with you (this part was the best for me), and then at the end has some 'action item' ideas.