This was an inspiring but harrowing read. I am not sure which was harder to endure: Mrs. Burton's personal tragedies (being shot on three separate occasions!, the loss of her young son!) or the intransigence of abuses by the so-called justice system. Once released, former prisoners have to navigate 45,000 separate discriminatory practices -- everything from bans on food assistance to voting -- and Susan Burton fights to ameliorate conditions on the individual and systemic levels. A true American hero.