A review by mburnamfink
This Is Why We Can't Have Nice Things: Mapping the Relationship Between Online Trolling and Mainstream Culture by Whitney Phillips

5.0

A lot of hyperbolic language has been spilled over trolls and the internet subculture of trolling. I know, because I've added my tiny share (trolls as reactionary guerrillas). Unlike most commentators, Whitney actually gets it, blending intensive ethnographic involvement in two troll communities in the critical period where trolling went mainstream with a rigorous grounding in sociology and folklore.

Phillips argues that trolls are agents of cultural digestion, sifting through the detritus of a heavily schizophrenically juxtaposed media for memetic fragments that can be weaponized "for the lulz." "For the lulz" is the key to the entire business of trolling: the stance that lets trolls win at their own game of emotional damage, while being able to continually shift and redefine and rules. Trolls are as old as discussion on the internet, with a dual definition of either throwing out provocative comments to catch 'honest' discussants, or simply serving as some kind of horrifically regenerating monster.

As Phillips chronicles from her time in 4chan, anonymous moved from a dense world of inside jokes and gross-outs (hello goatse my old friend...) to playing tricks on the mainstream culture. Their triumph was getting Oprah to claim that a pedophile organization 'with over 9000 dicks are raping little children' on live TV, a grandiose and ridiculous claim that made the Queen of Daytime TV the dupe of pimply nerds in dark basements. Maximum lulz.

The symbiotic relationship between the mainstream media and trolling subculture is one of the most interesting parts of Phillip's research, as she spoke with a loose network of memorial page trolls, who would stalk the pages of telegenic dead teenagers to mock the victim and their family. This predatory act is a mirror of the Nightly News' attitude towards crime, the faux-concern that comes down to the primal fact that if it bleeds it leads, doubly so if the victim is white and wealthy. At best, these memorial trolls were motivated to strike against the stance of fake grief taken by strangers.

These days, we live in a world of trolls. 4chan memes are sold at Hot Topic. Donald Trump trolled low-energy Jeb!, little Marco, and Lying Ted Cruz into oblivion in the 2016 GOP Primary (as an aside, Phillips argues that Trump is not a troll, but his /pol/ are his greatest supporters.) Phillips engages with a research subject that is built on ironic detachment and deliberate lies, on desecrating sacred cultural touchstones and then saying "hey man, it's just a game", and does so with impressive clarity and sensitivity. My expectation is that this book will soon become canonical for people studying memes, internet culture, and trolling.