Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs by William C. Byham
Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
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William C. Byham
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Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

William C. Byham with Jeff Cox, Sharyn Materna

336 pages • first pub 1993 (editions)

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