Understanding Services Loyalty by Sharyn Rundle-Thiele

Understanding Services Loyalty

Sharyn Rundle-Thiele

256 pages missing pub info (editions)

nonfiction business economics
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There has been a great deal of debate over the past 70 years about the construct of loyalty and how it is best measured. There has been no consistency. This has led to an untenable situation where marketers are disillusioned with loyalty and as a ...

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