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missing page info • first pub 1985 (editions)
ISBN/UID: 9780446390927
Format: Not specified
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This often-quoted classic still has a lot to say about the service frenzy of today's market, a phenomena that it predicted in its first edition more than fifteen years ago. Karl Albrecht and Ron Zemke have written a powerful, no-nonsense book fill...
Community Reviews
Content Warnings
missing page info • first pub 1985 (editions)
ISBN/UID: 9780446390927
Format: Not specified
Language: English
Publisher: Not specified
Publication date: Not specified
Description
This often-quoted classic still has a lot to say about the service frenzy of today's market, a phenomena that it predicted in its first edition more than fifteen years ago. Karl Albrecht and Ron Zemke have written a powerful, no-nonsense book fill...
Community Reviews
Content Warnings