Digital Customer Service: Transforming Customer Experience for An On-Screen World by Dan Michaeli, Rick DeLisi

Digital Customer Service: Transforming Customer Experience for An On-Screen World

Dan Michaeli, Rick DeLisi

224 pages missing pub info (editions)

informative lighthearted medium-paced
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Description

We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides t...

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