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Mastering Civility: A Manifesto for the Workplace by Christine Porath, Christine Pearson

Mastering Civility: A Manifesto for the Workplace

Christine Porath, Christine Pearson

240 pages first pub 2016 (editions)

nonfiction business informative fast-paced
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Description

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are les...

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