The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher, Carol Roth

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

Richard S. Gallagher, Carol Roth

208 pages • first pub 2013 (editions)

nonfiction business informative medium-paced
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Description

By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicat...

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