Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication by Jason Swarts

Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication

Jason Swarts

171 pages • missing pub info (editions)

nonfiction art technology
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Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to...

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