Take Their Breath Away: How Imaginative Service Creates Devoted Customers by John R. Patterson, Chip R. Bell

Take Their Breath Away: How Imaginative Service Creates Devoted Customers

John R. Patterson, Chip R. Bell

294 pages first pub 2009 (editions)

informative medium-paced
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"No one knows more about creating profit through service than Chip and John. If you want to know the best way to do it, read Take Their Breath Away. The examples in this book will certainly start your creative juices flowing and help your organiza...

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