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352 pages • first pub 1996 (view editions)
ISBN/UID: 9781578516872
Format: Paperback
Language: English
Publisher: Harvard Business Review Press
Edition Pub Date: 14 September 2001
Description
The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bes...
Community Reviews
Content Warnings
352 pages • first pub 1996 (view editions)
ISBN/UID: 9781578516872
Format: Paperback
Language: English
Publisher: Harvard Business Review Press
Edition Pub Date: 14 September 2001
Description
The business world seems to have given up on loyalty: many major corporations now lose--and have to replace--half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bes...
Community Reviews
Content Warnings