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Collaborative Customer Relationship Management: Taking CRM to the Next Level by Alexander H. Kracklauer
Collaborative Customer Relationship Management: Taking CRM to the Next Level

Alexander H. Kracklauer

Collaborative Customer Relationship Management: Taking CRM to the Next Level

Alexander H. Kracklauer with Dirk Seifert, D. Quinn Mills

287 pages first pub 2003 (editions)

nonfiction business economics medium-paced
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Description

Driven by rapidly changing business environments and increasingly demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic framew...

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