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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience by Robert C. Ford
Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
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Robert C. Ford
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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

Robert C. Ford with Michael C. Sturman, Cherrill P. Heaton

544 pages • first pub 2011 (editions)

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