Unselling: the new customer experience by Scott Stratten, Scott Stratten, Scott Stratten
Unselling: the new customer experience

Scott Stratten, Scott Stratten, Scott Stratten

Unselling: the new customer experience

Scott Stratten, Scott Stratten, Scott Stratten

missing page info Add in missing page information first pub 2014 (editions)

funny informative fast-paced
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UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even prod...

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