Training Library Staff And Volunteers To Provide Extraordinary Customer Service by Julie Todaro, Mark L. Smith

Training Library Staff And Volunteers To Provide Extraordinary Customer Service

Julie Todaro, Mark L. Smith

missing page info Add in missing page information first pub 2006 (editions)

informative medium-paced
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Description

Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the "what to say" and "what to do" to make that goal a reality. Smith and Todaro offer guidance for training e...

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