C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management by Terry Riley
C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management
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Terry Riley
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C.H.A.R.M. School: Lessons in Customer Hostility and Rage Management

Terry Riley

100 pages • first pub 2002 (view editions)

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