Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal With Complaints and How to Be a More Effective Complainer by John Bear

Send This Jerk the Bedbug Letter: How Companies, Politicians, and the Mass Media Deal With Complaints and How to Be a More Effective Complainer

John Bear

322 pages • first pub 1996 (editions)

informative reflective medium-paced
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Complaining.It's one of the most difficult and most important things we can do as consumers. It's also one of the most frustrating and most potentially useful things any business-owner deals with. Send This Jerk the Bedbug Letter makes it all easi...

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