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248 pages • missing pub info (view editions)
ISBN/UID: 9781605099750
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Edition Pub Date: 30 May 2011
Description
Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back--with a single snarky video or damning review gone ...
Community Reviews
Content Warnings
248 pages • missing pub info (view editions)
ISBN/UID: 9781605099750
Format: Paperback
Language: English
Publisher: Berrett-Koehler Publishers
Edition Pub Date: 30 May 2011
Description
Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back--with a single snarky video or damning review gone ...
Community Reviews
Content Warnings